Privacy Notice

Green Pets Resort

In compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), Green Pets Resort, located at Calle 7 Ceiba por 26 y 28 Granjas Cholul, 97128 Mérida, Yucatán, is responsible for the use and protection of your personal data.

1. Personal data we collect Through our website, contact form and WhatsApp communications, we may collect the following personal data:

  • Full name
  • Email address
  • Phone number
  • Information related to your pet (name, breed, age or basic data needed to provide information about our services)

We do not collect sensitive personal data.

2. Purposes of data processing The personal data we collect will be used for the following primary purposes:

  • Responding to messages sent through the contact form.
  • Handling information requests made via WhatsApp.
  • Providing information about our services.
  • Following up on quotes or reservations requested.
  • Maintaining communication related to our services.

Additionally, we may use your information to send promotions or commercial information related to Green Pets Resort. If you do not wish to receive promotional information, you may request this by sending an email to: info@greenpetsresort.com

3. Use of WhatsApp By communicating with us via WhatsApp, you agree that such communication takes place through a platform operated by a third party (WhatsApp/Meta), which has its own privacy policies. Green Pets Resort will only use the information provided to handle your request.

4. Data transfer Green Pets Resort does not sell, rent or commercialize your personal data. Your data may only be shared with competent authorities when legally required.

5. ARCO Rights You have the right to:

  • Access your personal data.
  • Rectify it if it is inaccurate or incomplete.
  • Cancel it when you consider it is no longer required.
  • Oppose its processing for specific purposes.

To exercise your ARCO Rights, please send a request to: info@greenpetsresort.com indicating:

  • Full name
  • Right you wish to exercise
  • Preferred means of receiving our response

We will respond within the timeframes established by law.

6. Use of cookies Our website may use cookies or similar technologies to improve the browsing experience and obtain site usage statistics. You may disable cookies from your browser settings.

7. Changes to the privacy notice Green Pets Resort reserves the right to modify this Privacy Notice at any time. Updates will be available on our website.

8. Consent By providing your personal data through the contact form or by communicating via WhatsApp, you agree to the terms of this Privacy Notice.

1. Valid vaccination record: basic vaccination scheme, Bordetella vaccine (kennel cough) and updated internal deworming. Must be presented even for frequent clients.

2. External parasite control: your pet must be free of fleas and ticks upon arrival, with an active treatment for their control.

3. First visit: if it’s your pet’s first time visiting GREEN PET’S RESORT, a trial daycare day is required before any boarding service, with a minimum duration of 4 hours.